Terms and Conditions

1. Booking Confirmation:
All bookings are subject to availability. You will receive confirmation of your booking via email or phone. Please ensure all details provided are accurate.

2. Payment Policy:
Full payment is required upon completion of the service unless otherwise agreed. For any special services or customized cleaning, a deposit may be required at the time of booking.

3. Cancellation and Rescheduling:
If you need to cancel or reschedule your booking, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.

4. Service Limitations:
Our cleaning teams will provide the services as outlined in the booking form. Any additional services requested on-site may be subject to availability and additional charges.

5. Access to the Property:
Please ensure our team has access to the property at the agreed-upon time. If access is unavailable, we reserve the right to charge a fee for the inconvenience.

6. Health and Safety:
For the safety of our team, we reserve the right to refuse or discontinue service if there are hazardous conditions at the property.

7. Satisfaction Guarantee:
We aim to provide a high-quality service. If you’re not satisfied with the service provided, please contact us within 24 hours, and we will work with you to resolve the issue.

8. Liability:
We take great care when cleaning your home. However, we are not liable for pre-existing damage to items or property. Please secure any valuables before our visit.

9. Custom Cleaning Services:
If you’ve booked a customized service, the assessment fee will be credited toward your first booking, as long as it is scheduled within 30 days.

By submitting your booking, you agree to these terms and conditions.